Terms of Service

Last updated: September 2026

Please read these Terms of Service ("Terms") carefully before using The Duty Planner mobile application and website at www.thedutyplanner.com (the "Service"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. Account Registration & Security

You must provide accurate, complete, and current information when creating an account.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Subscriptions, Free Trials, and Automatic Charges

Subscription Services: Certain parts of the Service (namely the Parish Dashboard tier) are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis (monthly or annually), depending on the plan you select.

One-Off Purchases: Individual objection letters may be purchased on a one-off £4.99 basis without any subscription. One-off purchases do not renew.

Payment Processing: Purchases made through The Duty Planner website are handled securely by Stripe, our third-party payment processor. Purchases made through the iOS app are processed by Apple via In-App Purchase, subject to Apple's App Store terms. By purchasing a Subscription or one-off product, you agree to provide accurate billing details and authorise the relevant payment processor to charge all fees incurred through your account. We do not store your card details on our servers.

Free Trials & Automatic Conversion: We may offer a Subscription with a free trial period ("Free Trial"). If you sign up for a Free Trial, it will automatically convert into a paid Subscription at the end of the trial period, and your chosen payment method will be charged the standard recurring subscription fee.

Cancellation Timing: To avoid being charged, you must cancel the Subscription at least 24 hours before the Free Trial or current billing cycle ends. Uninstalling the mobile application from your device does not cancel your subscription or stop automatic charges.

How to Cancel: If you subscribed through The Duty Planner website, sign in at https://www.thedutyplanner.com → Account → Billing to view, pause, or cancel your Subscription. If you subscribed through the iOS app via Apple In-App Purchase, manage and cancel your subscription through your Apple ID settings on your device. Cancellations take effect at the end of the current billing period.

Refunds: For purchases made via Apple In-App Purchase, refund requests are handled by Apple in accordance with Apple's App Store policies. For purchases made directly through The Duty Planner website, refund requests should be sent to [email protected] and will be considered in accordance with the applicable terms and consumer law.

3. Prohibited Uses

You agree not to use the Service for any unlawful purpose, to upload malicious code, or to interfere with or circumvent the security features of the backend database or hosting infrastructure.

4. Intellectual Property

The Service and its original content, features, and functionality (excluding content provided by users) are and will remain the exclusive property of The Duty Planner Ltd. The Service is protected by copyright, trademark, and other laws.

5. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply use the "Delete Account" feature within the app settings.

6. Limitation of Liability and Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. In no event shall we, nor our directors, employees, or partners, be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

8. Contact Us

If you have any questions about these Terms, please contact us at [email protected].