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Support

We're here to help you get the most out of The Duty Planner.

Contact us

For account, billing, or technical queries, email us at [email protected].
We aim to reply within 1 UK business day.

Refunds & billing

For website purchases, refund requests should be sent to [email protected]. For purchases made via Apple In-App Purchase, refund requests are handled by Apple in accordance with Apple's App Store policies.

Website subscriptions are managed from your account page at www.thedutyplanner.com. iOS subscriptions purchased via Apple In-App Purchase are managed through your Apple ID settings. Cancellations take effect at the end of the current billing period.

Frequently asked questions

How quickly will I receive alerts?

Alerts are sent after a council publishes an application and our systems have processed it, so timing varies between authorities. Check the council's own planning register for official dates and consultation deadlines.

Which councils are covered?

The Duty Planner provides planning application monitoring across planning authorities in England. Coverage and data availability can vary by authority. If you spot a gap or an application you believe is missing, please contact us and we'll investigate.

Can I change my watch area later?

Yes. Boundaries, radii, wards and parishes can be edited at any time from the app.

How do I cancel my subscription?

If you subscribed via the website, sign in at www.thedutyplanner.com → Account → Billing → Cancel Subscription. If you subscribed via the iOS app, manage and cancel your subscription through your Apple ID settings on your device. You'll retain access until the end of the paid period.

How do I delete my account and data?

Open the app → Settings → Delete Account. This permanently erases your account and associated personal data in line with UK GDPR.

Is my payment information safe?

Yes. Payments made directly through our website are processed by Stripe on their PCI-compliant checkout. Payments made through the iOS app are processed by Apple via In-App Purchase. In both cases, we never see or store your card details.

Report an issue

Please include:

  • The email you signed up with
  • Your device (iPhone / Android / Web)
  • App version (Settings → About)
  • A short description or screenshot

Send it to [email protected] and we'll get back to you quickly.